Refund and Returns Policy - Padstow Christmas Fayre

Refunds and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase,
we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food,
cannot be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not
due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection
of your refund.

If you are approved, then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, and we’ll make you aware
of the timeframe to expect this.

Late or missing refunds

If you haven’t received a refund within the agreed timeframe, first check your bank
account again.

Then contact your credit card company, it may take some time before your refund is
officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us
at hello@missioncode.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for
the same item, send us an email at hello@missioncode.co.uk to arrange this.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs, to delivery items purchased to you, are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping
service or purchasing shipping insurance. We don’t guarantee that we will receive your
returned item.

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